PENALTY FEES APPLICATION

Fee amount mentioned in the table is chargeable in full for Adult, Child and Infant occupying a seat.

Change Fee applied per transaction.

When one component is changed, penalty of the respective component will apply.

When more than one fare component is changed, the highest penalty of the changed fare component will apply.

When combined with a refundable fare, highest penalty will apply.

In case of two or more penalty i.e., NOSHOW, date change and refund penalty, then only the highest penalty will apply.

Change fee to be collected by EMD.

Revalidation not permitted. Document must be re-issued.

WAIVERS

NO SHOW PENALTY

Definition

No Show charge applies when a passenger fails to change or cancel the ticketed reservation 5 hours prior to flight departure.

Any re-booking made within 5 hours prior to departure or after departure of a flight shown in the e ticket will be considered a NoShow.

No Show fee will apply if the ticket is re-issued to the new date/flight/route/Cabin within 5 hours or after departure of the flight shown in the e ticket irrespective of the time of cancelation of reservation.

BEFORE DEPARTURE

CHANGES PENALTY

Definition

Change is a voluntary date and/or flight change which results in a modification to a ticketed itinerary.

Process

CANCELLATIONS

REFUNDS PENALTY

AFTER DEPARTURE

CHANGES

All changes are not permitted.

CANCELLATIONS

REFUNDS

Refund is permitted considering the Fare break point or point of turn around (FBP). Any coupon/s used in any FBP will be considered as entire FBP being flown. No refund permitted for travel beyond the fare Break point.

FARE RULES

VISA AND ENTRY PERMITS

All passengers are reponsible to obtain visa, travel requirements and entry permits required to enter the Country you intend to visit.

GENERAL PROVISIONS

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.

Avya Travel requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular international destinations, Avya Travel does not represent or warrant that travel to such point is advisable or without risk. Avya Travel does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Avya Travel, Inc. for your hotel booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

No waiver by Avya Travel of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and Avya Travel during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration.

These terms and conditions are governed by and shall be constructed in accordance with the laws of Socialist Republic of Sri Lanka and any dispute shall exclusively be subject to the jurisdiction of the appropriate courts situated at Colombo, Sri Lanka.

Credit card

Avya Travel uses a technology called SSL (secure sockets layer) with 128-bit encryption key to keep your personal information safe and confidential as it travels from your computer to our servers. SSL is an encryption technology that scrambles/encodes a message so that only the recipient can unscramble the data. All of the ordering information you provide is encrypted by your SSL enabled browser BEFORE it gets sent.

All the payment related information such as Credit Card Details are collected & kept with the relevant banks while the rest of the information such as Name, Email, Phone number that had been collected here is for Avya Travel use only.

RETURN POLICY

For any payments made online refunds requests has to be submitted through email to our support team , Depending on the Cancellation policy your card will be refunded. Avya Travel is committed to providing you with a simple and efficient refund process. The Amount will be refunded to the Credit Card which was used at the time of online purchase.

please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Avya Travel has no influence over these timescales.

The refund should be converted to your local currency by your credit card company. How your reservation is processed will determine what shows on your card statement. However, your statement will ALWAYS show "Avya Travel" somewhere in the subject line.